Body of Knowledge on Infrastructure Regulation
7. Regulatory Process >> References >> D. Stakeholder Relations >>

1. Managing relations between the Government, investors, consumers, and other interest groups

Core References

  • Designing Regulatory Institutions for Infrastructure – Lessons from Argentina. PDF Available Note no. 114 in Public Policy for the Private Sector. Washington, D.C.: World Bank Group, May 1997. Estache, Antonio

    Explains that accountability requires transparency in the regulatory agency’s decision-making process, and clear, simple procedural rules. Processes to ensure that all concerned parties have the opportunity to express their views in public hearings and to appeal decisions are important.

  • Five-Year Strategic Management Plan: 2003 – 2007 PDF Available 2003. Nigerian Communications Commission

    Describes NCC’s relationships with government and stakeholders.

  • Utility Regulators: The Independence Debate. PDF Available Note no. 127 in Public Policy for the Private Sector. Washington, D.C.: World Bank Group, 1997. Smith, Warrick

    Explains the mechanisms of independence, such as having a legal mandate distinct from the ministry, appointment criteria, checks and balances in appointments, fixed terms, protections from arbitrary removal, staggered terms, and earmarked funding.

  • Utility Regulators — Decisionmaking, Structures, Resources, and Start-up Strategy PDF Available Public Sector Note no. 129, World Bank, Washington, D.C., 1997. Smith, Warrick

    Examines practices for making decisions that are “well informed and accepted as fair and legitimate” by consumers, regulated firms and other stakeholders. Key regulatory processes and advisory bodies are explored.

  • Business Plan 2000-2002 PDF Available 2001. Uganda Communications Commission

    Describes UCC’s relationships with stakeholders.

Sectoral References

ELECTRICITY
  • Strengthening of the Institutional and Regulatory Structure of the Brazilian Power Sector PDF Available World Bank Report on the PPIAF Project for Brazil Power Sector, Task 4, Washington, D.C., December 2002. Brown, Ashley C., and De Paula, Ericson

    Describes potential conflicts of interest in having regulators involved in concessions and auctions. Also describes key considerations in deciding whether regulators should have roles in sector planning. Explains the importance and mechanisms of transparency.

TELECOMMUNICATIONS
  • ICT Regulation Toolkit Washington, D.C.: infoDev and the International Telecommunications Union, 2007, Modules 1 and 6.

    Describes telecommunications regulators’ roles as implementers of policies set by the government.

TRANSPORTATION
  • Working together: assessing Public–Private Partnerships in Africa Potential of Public Private Partnerships (PPPs) in Africa PDF Available South African Institute of International Affairs (SAIIA), University of the Witwatersrand (Wits), South Africa, 2005. Farlam, Peter

    Using eight case studies, examines the potential of Public Private Partnerships in Africa. Finds that those partnerships that have been most successful in Africa have been characterised by thorough planning, good communication, strong commitment from both parties and effective monitoring, regulation and enforcement by government. Recommendations for African governments and the private sector drawn from the case studies.

Key Words

Stakeholders, Transparency, Public, Government, Consumers